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Privacy Policy

This Privacy Policy explains how Marsus Digital Limited collects, uses and protects personal data when you visit marsus.com, contact us, request a quote or subscribe to our newsletter. It is intended for UK users and reflects the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

1. Who We Are

  • Company: Marsus Digital Limited
  • Registered address: 1 Trafalgar Square, Northumberland Avenue, London WC2N 5BW, United Kingdom
  • Company number: 11912033
  • Contact: [email protected]

2. Personal Data We Collect

  • Contact and enquiry data: first name, last name, email address, phone number, company name, company size and message details that you submit through our contact and quote forms.
  • Newsletter data: your email address and subscription status if you sign up to receive updates from us.
  • Technical and security data: IP address, browser and device information, request metadata, anti-spam verification signals and diagnostic information generated when you use the site or submit a form.
  • Preference data: limited browser-side settings such as theme selection and dismissed locale suggestions.
  • Correspondence data: records of emails and other communications with you.

3. How We Use Personal Data

  • To respond to enquiries and quote requests.
  • To communicate with you about a potential or ongoing business relationship.
  • To manage newsletter subscriptions and related marketing preferences.
  • To protect the site and forms against spam, misuse and security incidents.
  • To monitor, troubleshoot and improve the reliability of the site.
  • To comply with legal, regulatory, accounting and record-keeping obligations.
  • To establish, exercise or defend legal claims where necessary.

4. Legal Bases

  • Contract / pre-contract steps: where you ask us to respond to an enquiry, prepare a quote or discuss services with you.
  • Legitimate interests: to run and secure our website, prevent abuse, maintain service reliability, manage business communications and protect our legal position.
  • Consent: where you subscribe to our newsletter or where consent is otherwise required for optional technologies or communications.
  • Legal obligation: where we must keep records or disclose information to comply with applicable law.

5. Who We Share Personal Data With

We share personal data only where necessary and appropriate with service providers and advisers who help us operate the site and our business, including our CMS and hosting providers, email and cloud service providers, Google reCAPTCHA, Sentry, embedded media providers such as YouTube where relevant, and our legal, tax or professional advisers. We may also disclose personal data where required by law or to protect our rights.

6. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where that happens, we rely on appropriate safeguards such as UK adequacy regulations, the International Data Transfer Agreement, the UK Addendum to Standard Contractual Clauses, or another lawful transfer mechanism.

7. Retention

  • Contact and quote enquiries: normally up to 24 months after our last meaningful contact, unless a longer period is needed for a legal or commercial reason.
  • Newsletter records: until you unsubscribe, withdraw consent or we no longer operate the relevant mailing list, plus limited suppression data where needed to honour your opt-out.
  • Security and diagnostic records: retained only for as long as reasonably necessary to protect the site and investigate faults.
  • Contract and financial records: retained for as long as required by applicable law and accounting obligations.

8. Your Rights

Subject to the conditions and exemptions set out in data protection law, you have the right to request access to your personal data, ask for inaccurate data to be corrected, request erasure, request restriction of processing, object to processing based on legitimate interests, request portability where applicable, and withdraw consent where we rely on it.

9. Complaints and Contact

If you would like to exercise your rights or have a privacy question, please contact us at [email protected]. You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you believe your personal data has been handled unlawfully.

10. Related Notices

You can find more detail in our Data Protection Notice and Cookie Policy.

11. Last Updated

Last updated: 21 April 2026.

Privacy Policy | Marsus